Frequently Asked Questions (FAQ)

When do I get my order?

Orders at MyStyle2Day are usually processed within 12 hours or the same day.
You’ll receive tracking information within 2 business days after processing.
Delivery time depends on the product and supplier, as we work with various brands and fulfillment partners worldwide.
Some products may arrive faster if they are shipped from our own warehouses.
If there are delays or shipping issues, we’ll investigate with the carrier before offering a replacement or refund.

What are your return rules?

You can request a return within 14 days of receiving your order by emailing support@mystyle2day.com
 with your order number and photos of the item.
Once approved, the product must be sent back within 14 days.
To be eligible for a return, the item must be:
  • Unused and unwashed
  • In its original packaging
  • With all tags, accessories, and manuals included
After we receive and inspect your return, approved refunds are processed within 5 business days.
📧 Start your return: support@mystyle2day.com

Do you ship internationally?

Yes, we offer free international shipping! Delivery times may vary depending on the destination country.
Region Estimated Delivery Time

  • Europe: 5–7 business days

  • United States & Canada: 5–14 business days

  • Australia & Asia: 3–10 business days

  • Rest of the world: 6–14 business days

    • We aim to process all orders quickly, and you’ll receive tracking information via email once your order ships.
    How can I track my order?
    Tracking your order is quick and easy! Here's how:
    1.  Log in on our website using your order number and email address to view the current status of your order.
    2. Once your order has been shipped, you’ll automatically receive a tracking code via email.
    3. You’ll also be kept informed by email as your order is processed, shipped, and out for delivery.
    Need help? Our customer support team is happy to assist you anytime via live chat, email, or phone.

    How can I contact customer support?

    We're here to help! You can reach our customer support team in the following ways:
    •  Email: Reach us anytime at support@mystyle2day.com – we aim to respond within 24 hours on business days.
    • Phone: Call or message us at 06 31267683 during our support hours: Monday to Friday, 9:00 AM – 5:00 PM (CET).
    Whether it's about your order, shipping, returns, or product info — our team is ready to assist you!